Outsourced Contact Centre services for Better CX
We handle your customer support across phone, email, live chat, and admin tasks with trained advisors who act like part of your team. That means faster responses, better customer experiences, and less pressure on your internal staff.
What we offer
Outsourced Customer Care Solutions
We help UK and US businesses deliver better customer experiences and streamline operations. Our advisors work like part of your team, without the high costs.
Voice Support
Our CCaaS expert advisors handle all customer calls promptly, resolve issues fully, manage complaints, and process orders delivering true customer care in your brand’s voice.
Email & Live Chat Support
We manage your email inboxes, website chat, social media messages, and comments to ensure fast, personal replies that boost customer satisfaction and support your CX strategy.
Back-Office Support
From order tracking to admin tasks, we handle the operational load so your in-house team can focus on growth.
Get customer support that grows with you and sounds just like you.
Who we serve
CX Outsourcing for Brands That Value Quality, Not Just Cost
Whether you’re running a high-volume e-commerce store or scaling a SaaS platform, we help you grow without losing control of your brand, tone, or support quality.
Retail Customer Support
Keep your customers happy and your sales moving. Get a dedicated team of advisors to manage product inquiries, orders, and returns across store, website, and social channels. Reduce waiting times, handle peak seasons with ease, and make every customer interaction count.
Finance & Insurance Support
Deliver secure, reliable service your clients can trust. Our advisors handle account queries, claims, policy updates, and loan support with accuracy and care. We help banks, insurers, and financial providers manage customer calls professionally, meet compliance standards, and keep every interaction confidential and reassuring.
Healthcare Customer Support
Provide patients with the care and attention they deserve from the first call. Our advisors handle appointment bookings, medical inquiries, and patient follow-ups with empathy, accuracy, and confidentiality. We help healthcare providers, clinics, and medical institutions manage helpline services that build trust and deliver peace of mind.
Telecommunications Support
Keep your customers connected with fast, dependable service. Our advisors manage billing queries, plan upgrades, SIM activations, and network support with precision and care. We help ISPs & telecom providers deliver clear communication, reduce waiting times, and maintain customer loyalty through consistent, high-quality support.
About SkyHigh Global
A CX Partner Built for Brands That Care
SkyHigh Global is a South African-based customer experience partner for UK and US companies that want structure, quality, and alignment not just headcount.
We embed fully trained CX teams into your business to deliver voice, chat, email, and back-office support with your brand’s tone, standards, and values at the center.
Our approach is simple:
We listen to your goals
We train like we’re part of your company
We deliver service that earns trust, not tickets
Our Proven Approach
We build customer support teams that work like your own using your voice, values, and standards.
Brand Onboarding
We learn your products, tone, processes, and policies then train your dedicated team to match them.
Playbooks
Every channel, every workflow, every “what if” documented and followed with discipline.
Culture-Fit Hiring
We recruit CX professionals who fit your brand not just fill seats.
Transparent Systems
See what’s happening, when, and why. We give you full visibility without the micromanaging.
Contact Centre News & Trends
Why Businesses Face High Call Volumes During the Holiday Season
5 Ways to Improve Customer Service in Healthcare
Let’s Build Your Support Team
Get brand-aligned CX and customer support that sound like you, scale with you, and protect your reputation in every interaction.
